FAQ
Let Us Help You
Learn About Pocketalk
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What do you mean by Pocketalk being a smart device?
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What system languages does Pocketalk support?
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How does it differ from Google Translate or translation apps on my phone?
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Can Pocketalk translate long sentences?
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How long does the battery last?
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I keep getting a "Language not supported” message.
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What adapters are supported for charging?
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What are “Favorite” translations and how do they work?
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Can I connect any external speakers?
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Connectivity
Can I purchase Pocketalk without built-in data and install my own SIM Card for mobile data?
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Can I use my phone for Bluetooth tethering?
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Can I use Pocketalk as a Wi-Fi router?
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Do I need to purchase a separate SIM Card even though there is built-in mobile data?
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How long is the data plan for?
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What do I need to know when using Pocketalk in China?
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What happens at the end of the 2 years mobile data plan?
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What if my mobile data connection is poor?
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Troubleshoot
I lost my charging cable that came with my Pocketalk.
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Pocketalk with built in data I bought is missing its SIM card!
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What if some transcriptions or translations are incorrect?
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"No Internet connection" is displayed and translation does not work.
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Pocketalk gets hot sometimes while charging or during use.
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