FAQ - Services & Others

Do you offer any services for fixing the device?

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We do not offer fixing service because the cost of fixing can be higher than the actual retail price. Instead, we offer replacement service if your device is damaged and need a replacement.

Replacement service: Get 20% OFF for replacing your damaged device to a new device.

*Same model replacement only

For more information, please go to [Replacement].

How long does Warranty cover?

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Pocketalk covers 1-year limited warranty (only for defects in materials and workmanship when used normally in accordance with Pocketalk's published guideline)

For more information, please go to [Warranty].

I cannot find my answer from FAQ or HOW TO, what is the best way to contact the customer service?

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We do not offer call center yet, so the best way to reach us is by LINE, Facebook messenger or Email.

Email:

LINE & Facebook: please access by scanning the QR code on [Contact Us] page.

Do you offer refund service?

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We do not offer refund service for now.