Shipping Policy

Shipment Processing Time & Cost

We expect most orders to be delivered within 1-3 business days. Shipment may delay if we are experiencing a high volume of orders or if there are any circumstances occurred that may delay your orders.

Shipping Region
Estimate Delivery Time
Purchase Amount
Shipping Cost
Bangkok
1 - 3 business days
Below ฿1,000
฿40
Bangkok
1 - 3 business days
Over ฿1,000
Free 
Other regions
2 - 3 business days
None
฿65

*Shipping insurance of up to ฿2,000 is included in the shipping cost.

Shipment Confirmation & Order Tracking

You will receive a confirmation email and tracking number right after you complete the payment.

Please go to this page and enter your tracking number to track your product.

Damages and Lost During Shipment

The shipping insurance coverage of up to ฿2,000 is included in the shipping cost.  If you wish to acquire a full coverage, please go HERE and click your desired "Shipping Insurance" for the device. If you received your order damaged or lost during shipment, please CONTACT our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. 

***We recommend you to purchase a full coverage since we will not be covering in full (over ฿2,000) unless if you purchase a full insurance coverage listed HERE. We appreciate your understanding in this regard.***

< The Process of Filing a Claim >
① Please CONTACT US to request a Claim Form. 
② You must include the claim form along with the product and deliver the product, in either its original packaging, or packaging providing equivalent protection, to the address specified below.

23/26-27 Sorachai Building, 14th Floor, Sukhumvit 63 Rd., 

Klongton-Nua, Wattana, Bangkok 10110, Thailand

③ After we receive your damaged product, we will process the replacement and shipment of the new product.
Distributer for Pocketalk Thailand 

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